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Testimonials

Jim D. - November 10, 2019

Excellenet customer service.  I ordered tile and found out half way through my project that I missed an area on my measurements.  I called Tile Time and ordered 3 more cartons which they expedited and shipped the order right away.  I will recommend this company to my friends & family.

Frank O'Hara - September 1, 2019

This was my first time purchasing here and I will do so again.  Great pricing and customer service.

Darryl H. - July 31, 2019

My tile order was delivered this morning to my house.  I inspected every box and opened them to confirm the contents and looked for damage.  All boxes were in good condition and the tiles look great.

Thanks John for your help with this order.  Maybe we will have a chance in the future to work together again.

Matt A. - July 19, 2019

Great customer service.  Received my tile as promised and saved at the same time.  Thanks John.

Jeff - June 10, 2019

This is my second large purchase of tile from Tile Time and I am just as satisfied with the tile, delivery and customer service as from my first purchase 3 years ago.

Ravi - April 23, 2019

I purchased 2,100 sf of LaFabbrica tile for my home from Tile Time in December.  My time frame was very tight so I spoke to John about expedited delivery to California to accommodate the availability of my tile installer.  The tile was delivered on time and my project was completed on time.

Once the job was finished I inquired about custom porcelain stair treads to match the tile we purchased.  John assisted me with the special order from Italy where they had to be custom made.  I just received them and they will really complete the look that we wanted since we will be having an exposed glass wall on one side of the stairs.

I am very happy with the tile and the customer service.  John always answered my calls and was there to assist me through this renovation.

Ron DiPad - March 17, 2019

I was remodeling my bathroom and my designer came up with an outrageous price for tile.  I checked with Tile Time Online and not only did I find it at 1/3rd the price, but I received the tile two weeks earlier than the designer said it was available.  Recently I did another small job with some remaining tile from the bathroom.  I was short a few tiles for the baseboard, but John at Tile Time Online arranged for me to get the few extra tile quickly, and via an affordable shipping option.  The service is always great, the price is always great and the owner is not only concerned about customer satisfaction, but is truly a good person.

Tom F. - February 24, 2019

Highly recommended!  Deal with confidence for all your flooring needs.

I recently purchased 1,500 sq ft of tile for a small project, and John was wonderful to work with from our initial contact, all the way through follow-up after delivery.

Great communication, knowledgeable, keeps his word with response times, and has great patience while fielding myriad questions.

GREAT JOB!

Tom Costello - January 12, 2019

Great place to do business with!  Thwowber, John, was professional, courteous, knowledgeable and made buying tile online a great experience.  I had shopped locally with 3 different tile places and once we decided on the tile we wanted, we got 3 different prices that were all beyond our budget.  Made a phone call to John and within 5 minutes, we had a competitive quote on the exact same tile that was 35% lower than our best local price.  Ended up saving over $750 with free shipping!

We had a few damaged tiles that were broken in transit, and John promptly shipped us 3 additional boxes at no charge.  Having owned 2 businesses, I was very impressed by Tiletimeonline's business/work ethic and how strongly they value customer satisfaction.  If you need to order tile, look no further than Tiletimeonline!

Thomas Braun - December 19, 2018

Great product and phenomenal customer support!  I contacted Tile Time Online because I needed tiles in short order for an unplanned bathroom remodel, and the local stores either didn't have tiles I liked or couldn't get me a sample so that I could see it in my house.  With Tile Time, I was able to order a sample, receive it, then place a full order and have the tiles at my house in a week's time.  I paid less than I would have paid locally - even once the cost of shipping was included - and got them faster as well.  However, what stands out the most was Tile Time's customer support.  John assured me he could get me the tiles in time and they were delivered on the day he said.  And he was also proactive, ensuring the tile I needed was in-stock before I ordered, tracking the shipment on his own initiative and getting me updates instead of waiting for me to contact him.  Rarely have I seen a company go so far to make sure their customer's needs were met.  The tile is beautiful and I couldn't be happier with the experience.

 

Kristy Schmeichel - December 4, 2018

Received an email response to a quote request in around 30 minutes.  John is great to work with and on top of everything.  Even discovered where our architect incorrectly counted the square footage and helped us to order the correct amount.  No worries at all.  Received tile as requested, on time and at a lower cost than big box stores.  Excellent - order your tile here!

Denise Olsen - October 24, 2018

I just wanted to let you know we got our tile delivery last Thursday.  Everything arrived in perfect condition and I couldn't be happier with the tile.  Thanks so much for helping me with this orderand being so efficient at getting things done.

Patti Newsom - October 8, 2018

Working with Tile Time has been easy and professional.  I found the tile I needed, had it ordered and received confirmation within 24 hours.  John also personally emailed to confirm confirmation and gave instructions for shipping.  A few of the pieces were damaged and John handled the replacements in a quick and timely manner.  Next time I need tile, Tile Time Online will be the first place I look.

Dr. B. de Jong - August 21, 2018

My experience with tiletimeonline has been excellent.  The proper tiles were sent promptly, tracked properly and none of them were broken.  Besides that, the purchasing savings amounted to roughly 3,000 dollars for about 1,300 square feet.  Dynamite, much apprecciated.  Professor Dr. B. de Jong

A. Alexander - July 30, 2018

Since my first order with you and your company TileTimeOnline.com in 2011 until today you have been consistently superior in customer service and delivered outstanding quality products with each and every one of my numerous orders from TileTimeOnline!

With each order you have helped me accurately determine square footage of tile needed, guided me on tile specifics such as a honed or polished finish depending on the placement or application, and even provided grout colors and tile photos to assist in picking out the right grout for my desired look.

In July 2018, because of our history, I trust you implicitly and ordered Profilitec Leveltec System that you introduced me to for my 1,100 sq. foot DIY floor project with the Anatolia gorgeous 48x8 wood-look tile.  You graciously sent me Youtube video links before I even ordered the floor tile leveling system.  After review, the Profilitec System seems easy to use and produced excellent results with evenly height tile and consistent grout lines on very long and wide tile.

AMAZING!  The Profilitec Leveltec System not only made me a believer, but my General Contractor brother who helped me one long weekend tiling.  His exact comments, "I'd never seen or used this gadget, but it's pretty good stuff and does an amazing job!!"

John, many many many thanks for taking my numerous phone calls about product information and installation guidance!  You ROCK!  You sell exceptional quality products and your old-school personal caring, genuine, and honest customer service is extremely rare these days highly valued.

 

Thomas Grimes - June 13, 2018

Just a note to let you know how much I appreciated the excellent job you did in 2017 and also 2018 in getting the beautiful Mediterranea Vatican Botticelli porcelain tile for me.

You set the "Gold Standard" whenever it comes to A+ work. 

I encourage people to contact you, it will be the best decision that they have ever made in their lives.

Best Wishes, Thomas Grimes II

 

Bradley - June 8, 2018

Service Service Service AND Price

TileTimeOnline.com is a fantastic company to deal with.  First of all you deal directly with the owner, John.  John cares about your order and making sure everything goes smoothly.  John has developed relationships with the tile manufacturers all over the world over many years.  I was ordering high end tile from Italy.  He promptly got me a quote for the tile and shipping.  All inclusive..no extra hidden fees.

He knows how to get the order placed and delivered quickly.  I placed my order on May 24 and it was delivered on May 30.  We had a HUGE shipment of almost 1000 square feet.

John had very clear instructions how to inspect the order and what to write on the delivery slip if there was any issue.  We had a couple cases out of 52 cases with an issue.  This is very common with big orders.  I filled out the delivery ticket as he instructed me to do.  I emailed a picture of the delivery ticket to him the day of the delivery and that afternoon another order for the two new cases was made and a week later it was delivered.

This is old fashioned great service.

From a price standpoint, John provided a competitive price.  His price was a few bucks more than the next guy, but I had a feeling John and Tiletimeonline.com was the company and John was the guy to do business with.  I was right.  The service, responsiveness and timeliness was well worth the little extra... about the price of a bottle of wine.

Next time I have to order tile, John and tiletimeonline.com is the company I am dealing with again.

Ann - May 4, 2018

I wanted to let you know that the tile arrived, there was no damage and it was all there.

I wanted you to know what was going on and thank you, it's really beautiful!  Both Frank and I thought this shipment was way nicer than the samples we received.

I just have to say that when I thought about ordering from you I decided to read your reviews and they were glowing to say the least.  So of course, I thought how can all these nice wonderful things people say really be true.  Well over the past few days I realized for myself that what people say is really true and really doesn't do you justice!  You are so nice to your customer's and that means a lot!

Best Regards,

Ann

 

Sam E. - March 17, 2018

John, just want to give a shout to all who are in the process of buying tile.  Go no further than John at Tile Time Online.  I can not say enough for what he does to help to make the purchase personal for the buyer.  I highly recommend Tile Time to anyone buying tile.  Sam

Holly - February 12, 2018

Thank you, John.  I just heard from Old Dominion and am scheduling a day for delivery.  We will inspect the delivery and let you know if there are any problems.  You have been great to work with.  I can't say enough how much I appreciate your excellent service and follow up.

Donna Carney - February 14, 2018

Hello John,

My tile arrived safely!  Thank you so much for your extra work and diligence in locating tile for me that had been discontinued last year.  I had a very bad tile installation on the first floor of my home-approx 1200 sq ft. several of the tile are cracked and I was afraid I would have to replace the entire floor-this would have cost $15-20K.  With the tile that I was able to purchase from you (I know you did a lot of legwork to find these for me), my broken tile can be replaced and you have saved me a costly and messy job.  You provided excellent customer support and service and it is very much appreciated.  I wish I could thank you in person.  Thank you again for your kindness and hard work in the matter.

Donna Carney

Ryan - January 15, 2018

Thanks John.  The local store can't beat your service.

Tom S. - Ohio - December 19, 2017

John, thank you. And thank you for everything you have done for us, the bathrooms are, Vegas Class, thats what my family says, they are nice though. Merry Christmas to you and your family, may you be blessed in the new year.

December 5, 2017

I’m very pleased we chose Tile Time for the tile in our new home. Their pricing was very competitive, delivery was on time and the tile arrived undamaged. John was especially attentive to all of our needs and went out of his way to find and procure specialty mosaics for our shower floors. I highly recommend Tile Time and will call on them again in the future. Ron Tanner, Divide, Colorado

Bill S. - November 6, 2017

Just received my 3rd order. Top notch tile and excellent customer service. Thanks.

Jennifer C. - September 23, 2017

John, Floor look beautiful and is exactly what I wanted. The tile all got here in one piece. Thanks again for all your help. Jen

Jamie - September 6, 2017

John, My bathroom is finished and all your hard work in getting me this tile paid off!! I LOVE IT! It looks awesome!! Thanks Again! Jamie

Shaun L. - August 17, 2017

I was redoing my master bathroom and found some tile in a local shop. I looked online and found that Tile Time Online had the exact product for almost half the price. I called Tile Time directly and ordered the tile on a Friday late in the day. John, the owner, was so helpful and put the order in right away, which would be shipped from Florida. I couldn't believe my tile was delivered four days later on Tuesday. Upon arrival, there were a few cracked tiles due to the shipping. I called John and he had the replacement tile shipped to me right away. He was so helpful and professional. I would highly recommend Tile Time Online and will be happy to use them again when I have any other projects in my home.

Jon - July 7, 2017

Just received my tile order and could not be happier with the price and customer service. I will certainly recommend tile time to my friends and family.

Stephanie - May 26, 2017

John, Meant to email you earlier in the week. We got the tile on Monday. No issues. Thank you for your help in facilitating all this. We definitely will recommend you to others! Thanks, Stephanie O.

Larissa - April 19, 2017

John - just to let you know that the order has been delivered today, quick and easy!! Thank you for the great experience, we are very happy and will spread the word!

Todd L. - March 28, 2017

Got them yesterday! Thank you very much! Excellent customer service!

Cecil - March 20, 2017

Great price and service on purchase. John was extremely helpful and knowledgeable. We received tile within four days of ordering; had two broken tiles. I followed John’s guidance, emailed him and received new tiles in 3 days. Will order from John again.

Nichole - March 10, 2017

Hi John!! We got our delivery today!!😁😁😁 I peeked at a few pieces and I think it's going to be beautiful!!! 😊 I want to say THANK YOU so much for all of your excellent customer service!! You've been awesome!!! 😊😁😊😁 Thank you again! Nichole

Todd & Luiza - February 26, 2017

Tiletimeonline, Positive experience in ordering Happy Floors - 9"x36" North Wind Brown (Rectified) tile, approximately 2500 sq ft. The delivery was extremely fast in our case. Got our tile installer working one day earlier than expected. Both myself and my wife found all the previous reviews were correct, we found John extremely helpful and answered all our questions around our order placement, shipping, delivery, and pricing. We liked the experience so much we are ordering again. A good idea to bookmark John and TileTimeOnline in our contacts as this will be our go-to place for tile purchases from now on. --Todd & Luiza

Sandra C. - February 26, 2017

Thank you John. Great customer service! Sandra

Dave H. - February 25, 2017

Thank you John - will definitely be recommending your site to others, great experience. Our future stop for tile!

Joyce - February 23, 2017

Thank you! We were thrilled to receive the order in one day! My husband has already installed the tile! It is gorgeous. We are in the middle of a typical project that keeps facing delays. I wish you could plaster now 😄

Jodi S. - December 23, 2016

The Armstrong hardwood flooring we purchased is gorgeous. I live outside of Chicago and was really nervous about ordering online. The price was about half from my local flooring store and after reading reviews and calling I decided to place the order. The hardwood arrived in just over a week and was installed prior to the holiday. The customer service at Tile Time could not have been more helpful and updated me with tracking info throughout. I will definitely use Tile Time in the future.

Ron D. - December 12, 2016

Hi John, Thanks for the info and the usual, excellent service. Hope all is well with your family and hope you enjoy the holidays. Best wishes, Ron

RB - December 9, 2016

Just received our tile. No problems! Thank you so much for great service! Tile Time is a 10 out of 10!

Daphne & Daniel - October 10, 2016

The prices found in Tile Time Online are very best we found after much research! The owner, John, is friendly, helpful and has a lot of knowledge and is generously willing to answer all questions one may have on tiles’ installation, quantity needed, etc. My husband and I were extremely pleased at the excellent service. From beginning to end, John was there giving us the tracking # of the delivery, explaining and guiding us with any questions and concerns. John replied to all our e-mails. The delivery company was excellent as well. The driver called us before arriving. He was also polite and helpful. All tiles came in perfect condition. The quantity was exactly what we ordered , nothing was missing nor broken. Perfect packing! We are very grateful to Tile Time Online and we highly recommend this company to anyone and everyone that needs to buy tiles. If you need tiles buy them here!!! Regards, Daniel & Daphne

Frederick Sutton - September 20, 2016

Great Company. I have used them for most of my tile needs for our business and have found their prices to be generally the lowest. John is great with the customers and is very responsive with any questions I have. I highly recommend using Tile Time for any of your tile needs.

William Fielding - August 26, 2016

Found beautiful tile locally in Fort Worth but way to expensive for our budget. Shopped around online and found the same tile at the Tile Time Online FOR HALF THE PRICE! Got it shipped to me today very well packaged (900 square feet of tile). Even with shipping cost included we saved almost a thousand dollars.

July 20, 2016

Hi John, Tile arrived. Looks great. I am very impressed with the quick ship and great service. Look forward to doing business again! Thanks Luis

 

July 12, 2016

Hello John, I am totally thrilled with the prompt service your company has provided. I received my order earlier this afternoon. The tile was packed safely and arrived intact. Thank you so much, it's been a pleasure doing business with your company. Sincerely, Diane Nicols

 

Jun 7, 2016

Havent received my product yet so i have no idea how good this experience will end up being. Hopefully my sample is the right tile and it arrives asap so i can continue my project. Thanks

 

May 18, 2016

Found TileTimeOnline when searching for tile. They had what I needed but I had a question so I called the number listed. They answered my question and I was able to complete my order. Now all I have to do is wait for delivery.

 

Apr 28, 2016 - Peanut

I was very impressed with the gentleman I spoke with regarding my item.

 

Apr 19, 2016 - Mark

Thank you John!!!!

 

May 2, 2016 - Kim

John is wonderful. Any problem is resolved immediately. Very professional and easy to talk with. I had broken tile which I reported immediately and they were replaced immediately without any hassle. Thanks John.

 

Mar 30, 2016

I found the exact tile I've been looking for on this site. It was also almost 1/2 of what a local supplier quoted me! Super excited.

 

Apr 22, 2016

I was very pleased with the selection, customer service, pricing, and delivery. All awesome! Can't wait to order tile for another new bathroom!

 

08-28-15 Candace

"Thank you, Tile Time for the great product and price:):):)! .I was very afraid to order tile online, would I get it?,would it be what I ordered?and so on......I called and asked for a tracking number, I spoke with a John Canning who was very helpful , he emailed me the tracking info later that evening, and I received my order within three days."

 

08-20-14 Areille Ross

"Just received my order from tiletimeonline and seriously could not be happier. I had been through hell and back with a tile company store local to my home...My husband and I had apparently purchased wall tile that was from a very pricey company and didn't want to spend the $650 on chair rail that matched the tile...after multiple back and forths with this company trying to match the right border I found this company online selling the designer chair rail for more than half of what two tile stores I went to were going to charge us. I called John (who picked up his phone immediately) to determine what shipment method I should use if I needed it by a given date and he recommended ground...literally less than two days later the chair rail arrived at my door. Each six inch piece was wrapped impeccably in bubble wrap...the chairrail matches our tile perfectly and I honestly couldn't be happier. My only regret is that I wish I purchased the wall tile from this company also....just thinking about how much I could have saved is cringe-worthy.....definitely will be using this company again!"

 

09-15-14 Scott

"Two thumbs up for Tile Time Online. I never thought of buying tile online, but I had to have some tile that my local distributor in California did not handle. I called them with questions and they were very friendly and helpful. They had a good price and promptly shipped my order. They provide good tracking information and were a pleasure to do business with. Unfortunately, some tile broke in shipment. (Not Tile Times fault.) I contacted John at Tile Time and sent him some pictures. He was extremely apologetic and he immediately took care of the problem. He shipped out replacement tile and it arrived in perfect condition. Thanks John!"